Phone: +44 (0)161 766 1742 Email:

SmarterTools Support Packages


SKU: 95-X Categories: ,


SmarterTools offers several free resources to help customers resolve common issues. In addition, customers that have purchased or upgraded licenses may have support incidents available. Individual support incidents or support packages are also available for purchase.

  • Incidents can be applied toward any SmarterTools application or installation
  • Support incidents restricted to 8AM – 4:30PM MST. Unless Platinum critical incident is purchased
  • Incidents submitted during regular business hours typically receive an initial response within four (4) hours
  • All support purchased in advance valid for 12 months from the date of purchase
  • Silver Package – Includes 10 email incidents
  • Gold Package – Includes 10 email or phone incidents
  • Platinum Package – Includes 10 email or phone incidents plus 2 critical incidents 24x7x365
  • Installation Support – Flat fee for extra assistance installing or upgrading software versions
  • Critical Incident Support – One hour initial response time 24/7/365

Additional information


Email Ticket, Phone Ticket, Emergency 24×7 Ticket, Installation and Upgrade Ticket – Business Hours, Installation and Upgrade Ticket – After Hours, Individual Training Ticket – One Hour, Silver Support Package, Gold Support Package, Platinum Support Package

21 Rochford Avenue, Whitefield,
Manchester M45 7PQ UK
T: +44 (0)161 766 1742 / F: +44 (0)161 280 1312
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