Phone: +44 (0)161 766 1742 Email: dsf@pimdesign.com

SmarterTrack

$199.00$14,999.00

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SKU: 864-X Categories: ,

Description

SmarterTrack is a powerful communications platform that acts as an online help desk for initiating, tracking, managing and reporting on a number of different communication channels. Whether it is a ticket submission via email or from the online portal, a live chat, a community post, comments made on a knowledge base article or more, SmarterTrack provides a centralized outlet for all communication channels and is an ideal solution for building your online community.

SmarterTrack helpdesk integrates multiple customer service solutions into a single application. Features include:

  • A support ticket system
  • Online community
  • Live chat software
  • Knowledge base software
  • A self-service helpdesk portal
  • A fully integrated SIP-compliant softphone
  • Call logging and VoIP
  • Who’s On visitor monitoring
  • A task management system
  • Time logging
  • Multiple brand support
  • Customer satisfaction surveys
  • Helpdesk reporting and analytics
  • Single Sign-On (SSO)

Additional information

Version

SmarterTrack Pro 12.x – 2, SmarterTrack Pro 12.x – 5, SmarterTrack Pro 12.x – 10, SmarterTrack Ent 12.x – 5, SmarterTrack Ent 12.x – 10, SmarterTrack Ent 12.x – 15, SmarterTrack Ent 12.x – 25, SmarterTrack Ent 12.x – 50, SmarterTrack Ent 12.x – 100, SmarterTrack Ent 12.x – 200, SmarterTrack Ent 12.x – 300, SmarterTrack Ent 12.x – 400, SmarterTrack Ent 12.x – 500, SmarterTrack Ent 12.x – 600, SmarterTrack Ent 12.x – 700, SmarterTrack Ent 12.x – 800, SmarterTrack Ent 12.x – 900, SmarterTrack Ent 12.x – 1000, SmarterTrack Ent 12.x – Unlimited, SmarterTrack Ent w/ Failover 12.x – 5, SmarterTrack Ent w/ Failover 12.x – 10, SmarterTrack Ent w/ Failover 12.x – 15, SmarterTrack Ent w/ Failover 12.x – 25, SmarterTrack Ent w/ Failover 12.x – 50, SmarterTrack Ent w/ Failover 12.x – 100, SmarterTrack Ent w/ Failover 12.x – 200, SmarterTrack Ent w/ Failover 12.x – 300, SmarterTrack Ent w/ Failover 12.x – 400, SmarterTrack Ent w/ Failover 12.x – 500, SmarterTrack Ent w/ Failover 12.x – 600, SmarterTrack Ent w/ Failover 12.x – 700, SmarterTrack Ent w/ Failover 12.x – 800, SmarterTrack Ent w/ Failover 12.x – 900, SmarterTrack Ent w/ Failover 12.x – 1000, SmarterTrack Ent w/ Failover 12.x – Unlimited

PimDesign
21 Rochford Avenue, Whitefield,
Manchester M45 7PQ UK
T: +44 (0)161 766 1742 / F: +44 (0)161 280 1312
E: dsf@pimdesign.com
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