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Our Blog

Smartermail customisation

Did you know you have options in Smartermail 15x to change the look of your web interface? You can customise it with your own logo and also change the colour scheme. The simplest change is the colour change via Settings/Personalization/Colors. You can also add some fancy styling using the CSS option here but it can cause issues. You can also create [...]

Smartermail restore feature

If you have a folder that is corrupted or maybe  you manually deleted or moved a large number of emails outside the Smartermail interface, then the Restore feature of the Manage menu is very useful. Just select it, enter email address and then the folder that requires restoring using '/' to indicate a folder hierarchy: so /inbox/2016 or /sent items/ABC [...]

Smartermail – the battle against the spammers

Spam filters can never be 100% efficient. Smartermail has the ability for system administrators to see the recent traffic passing through the spool. It will quickly identify Its and mail servers which have sent or attempted to send higher levels of email through the server. Sometimes this reveals certain tell-tale patterns of spam. A good indicator is a [...]

Smartermail’s big spam stopper – greylisting

I like greylisting, not least of all because it’s a British invention which forces the Americans to spell ‘grey’ as ‘grey’ not ‘gray’; but joking apart: Greylisting is a technique which ON A PER USER basis looks at the email sender’s address and, if not encountered previously within a specified time period, rejects the email and asks the [...]

Password management in Smartermail

Smartermail allows administrators and individuals to set and reset passwords. There is also a method of password recovery. The System Admin is responsible for setting password policy. It is important that passwords are strong and, although Smartermail does not have its own strong password generator (yet!), there are many online generators available from, [...]

Smartermail as a browser-based mail client

One of the features of Smartermail that many users are not aware of, or have forgotten, is that it has a fully-fledged web interface.Some of our users ONLY use the web interface. You log in using your full email address and password. You will need to follow the simple steps to configure your web server and also decide on the address such as [...]

Smartermail 16.x released

Earlier this year Smartertools released the long-awaited version 16.x of Smartermail. As users, resellers and providers of Smartermail for several years, we see this as a key product and service we provide to our own users. New versions of software are notoriously prone to bugs and teething problems; this is normal. So we have made a decision to [...]

Social Media builds Credibility, Authority the PIM Way

social media
Many of our clients get ever so caught up with the world of social media, not really fully appreciating the complex world and art of online communication. Whatever your service or products, don't try to sell .. better to tell! Tell your readers about the service or review of the products. Tell them the good the bad and the ugly.. tell them as it [...]

PIMdesign is looking for new clients who want new customers

.. I admit it .. not because we don't have any LOL .. no, because the clients we have say we offer them a professional responsive service at really affordable costs. This week we completed an IOS and Android app, completed a couple of websites, we sent out regular mailshots for our clients, continued to keep our clients SEO results on the first page and [...]

PIMdesign – Design, Hosting and Marketing

Let's be clear..  there can be nothing more dissatisfying than a website that runs slow, fails to work as expected and a service provider that doesn't answer your calls. There is a discernible difference between a cheap mass hosting provider and one like PIMdesign. PIMdesign is a small team of people that care. We are genuinely passionate about [...]
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